What Can You Expect When You Hire Done Right Roofing?

A Worry Free Experience, Start to Finish

You want your roof installation to be worry free. It can be hard to choose a contractor because there are so many things to ask and you may not know where to begin.

Your problems are solved. When you choose Done Right Roofing, you can rest assured everything is Done Right.

10 Steps to Guarantee Quality

A quality roof installation isn’t an accident. It’s a well-organized and controlled process. The following 10 steps are used at Done Right Roofing to ensure that your home gets the quality roof it deserves:

1. Estimate

We don’t waste your time. We are the only roofing company in Calgary that can send you an estimate by email. Using sophisticated technology we developed, we use aerial photos of your roof to determine the measurements. If you’re not sure that you need a roof and would like an on-site inspection, we can also schedule a consultation at a convenient time for you.

2. Service Contract

Many homeowners don’t realize an estimate is not a contract. We spell everything out in a written service contract so you know exactly what you are getting. We cover the 6 Roofing Elements in our service contract, but once in a while something totally unexpected will be encountered. Don’t worry. We do not add extra work and increase the price unless you amend the service contract yourself. Once you’ve chosen Done Right as your contractor, you will sign and send in your service contract.

3. Delivery of Materials

Done Right Roofing doesn’t deliver the materials; our suppliers do. However, we do call you 24 hours before the delivery to make sure your house is accessible for the delivery truck, and to keep you updated on what’s happening. After all, part of receiving quality service is just being informed.

4. Installation Date

Roofing is a highly weather dependent industry, so we can never guarantee an installation date. However, we never overbook our roofs, so it is rare that the weather alters the installation date by more than a week. In any case, we will call you if weather has affected your installation date, and we will call again the night before we come.

5. Roof Installation

Our foreman will knock on your door as soon as the crew arrives. If you’re not home, that’s okay, we know what to do! There are many specific actions that we take to guarantee you a quality roof installation, and you can learn about those things under The Done Right Systems.

6. Inspection

No Done Right Roof is complete until it has passed final inspection. Done Right employees receive a bonus every time a roof passes the Quality Inspection the first time, so everyone on your roof has a lot invested in doing it right. Inspections are done the day the roof is completed.

7. Payment

Once your roof is finished, it’s time to send in payment. If you are not satisfied with the work in any way, then you can rely on our detailed guarantee, given in writing, to resolve any problems to your satisfaction.

8. Done Right Roofing Guarantee

Done Right Roofing has been built on accountability. In addition to the shingle manufacturer’s warranty, your roof comes with the Done Right Roofing Guarantee. This written guarantee gives you a 10-year installation warranty backed by a $1,000 Quality Assurance Rebate. Once payment is received we will send you both the shingle warranty and the Done Right Roofing Guarantee for your records.

9. Warranty Calls

No one is perfect 100% of the time, so we’ll have to settle for being perfect 97.4% of the time. If you end up falling into that 2.6% of people that call us back to a job for some minor reason, be assured that our service is governed by our guarantee, which promises that we will respond to all emergency calls in 24 hours and be onsite to check out the problem ASAP.

10. Customer Feedback Form

Last but not least, at Done Right Roofing we believe excellent service is a matter of asking homeowners what they want and then giving it to them. You will receive a customer feedback form with a pre-addressed and stamped envelope so you can tell us how you felt about the service you received, and how we can do better in the future.

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Done Right Roofing From the estimate to the work being ‘Done Right’, I was very delighted.5

L Givens

L Givens, Calgary Homeowner, SE
I was very happy when DRR identified the problem and was very honest about what it needed to be done. Very good job! Thanks to every one of the roofers.
C. Brassard, Calgary Homeowner SW
Done Right Roofing
Great timeliness and follow-through. Also within budget.5
R. Phelps

R. Phelps, Bragg Creek Homeowner
The crew was great. They were very respectful, worked diligently each day, and made sure he site was clean each day. I was delighted when you attended to us earlier than scheduled due to a leak, when you made extra effort to get our satellite dish repositioned, when you had the foresight to tarp the roof before it snowed overnight, and when the entire crew was always polite and respectful. We will not hesitate to recommend Done Right Roofing to anyone who asks.
D. Stewart, Calgary Homeowner, NW
Done Right Roofing The work was done on time, as promised and the attention to the job at hand was first rate and excellent. My first time with Done Right was just great! Thanks for the Excellent work!
5

Glen

Glen, Calgary Homeowner
Done Right Roofing Good reliable service from quote to the completion of the job.
5
M. Guenter

M. Guenter, Calgary Homeowner, SE
Done Right Roofing – was exceptional in their service and workmanship. I felt very confident dealing with this company.
Murray, Bragg Creek Homeowner
Done Right Roofing I was delighted with DRR through the entire process. DRR met all the commitments and did what they said they would do. Excellent core values.5

M. Moore

M. Moore, Homeowner, Calgary NE
Done Right Roofing Excellent customer service! All around great work. 5

T. Schmidt

T. Schmidt, Calgary Homeowner
The work was efficiently performed and completely satisfactory. The scope of the completed work and bidding was as agreed. We can certainly recommend Done Right Roofing.
The Duzinski’s, Calgary Homeowners, SW

Quality Tips

Although it is not required, it is strongly recommended that, in high snow areas, ice dam protection is used on roof pitches of 5/12 and under.
Roofing is considered a “Skilled Trade” by the Government of Canada. Everyone on the roof should have a minimum of internal Certification to a maximum of Journeyman training.
Nailing the shingle at both the nailing line and at the top of the shingle, on the roof gables, will prevent the wind from lifting up the shingle.
Using a course of starter shingles up and down both sides of an open valley can insure that the valley is 100% leak proof.
Only tear-off as much old roof area as can be replaced or at least waterproofed with underlayment in one day. Calgary has volatile weather and you never know!
Using a course of starter shingles up and down both sides of an open valley can insure that the valley is 100% leak proof.
Shingle installation instructions vary slightly from manufacturer to manufacturer. They must be followed exactly to protect the homeowner’s warranty.
To avoid leaks around roof penetrations use a “Back Pan” shingle over the back of the penetration, but under the main shingle course.
A quality contractor should formally inspect every single roof that their company installs. Otherwise, poor workmanship will go undetected, leading to long-term problems.